- Clear Creek Amana CSD
- Addressing Concerns
Communication Guide for Addressing Questions or Concerns
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The Clear Creek Amana Community School District recognizes that situations may arise where parents and community members have questions or concerns that need to be addressed. We strongly believe that all concerns are best dealt with using open communication and should be discussed by first talking with your child. This guide outlines the chain of communication for addressing concerns in the most efficient and effective manner.
If, after speaking with the involved staff member, and the issue has not been resolved, the individual may bring the concern to their immediate supervisor. The guide below will help determine who should be contacted next when and if further discussion is warranted. It should be noted if the concern involves the ethical behavior of a staff member or an individual's safety is compromised, the concern can be initially directed to the employee's immediate supervisor.
A Guide of Where To Start When Addressing a Concern
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On matters Involving Grades, Curriculum, Progress, Class Behavior
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Classroom Teacher
- Building Principal
- School Support Officer
- Associate Superintendent
- Superintendent
- School Board of Directors
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On Matters Involving Services for Special Education, ELL, and ELP
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Special Program Teacher
- Special Education Director
- Building Principal
- Associate Superintendent
- Superintendent
- School Board of Directors
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On Matters Involving Performance, Playing Time, & Questions
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Coach/Club Sponsors
- 6-8 or 9-12 Activities Director
- Building Principal
- School Support Officer
- Associate Superintendent
- Superintendent
- School Board of Directors
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On Matters Involving Customer Service
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Principal, and/or Supervisor
- Specific District Director or School Support Officer
- Associate Superintendent or Chief Financial & Operations Officer
- Superintendent
- School Board of Directors
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Matters Involving Medical Concerns, Medicine at School, Health and Allergies
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Nurse or Health Aid
- Health Services Director
- Building Principal
- Associate Superintendent
- Superintendent
- School Board of Directors
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Matters Involving Problems on the Bus and Bus Route Questions
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Transportation Office
- Transportation Director
- School Support Officer
- Superintendent
- School Board of Directors
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Matters Involving Family Emergencies, Class Schedules, Social/Emotional Support Needs
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Counselor
- Building Principal
- School Support Officer
- Associate Superintendent
- Superintendent
- School Board of Directors
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Matters Involving Technology Device Issues
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Technician
- Technology Director
- School Support Officer
- Superintendent
- School Board of Directors
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Matters Involving Free/Reduced Program, General Nutrition Questions
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Kitchen Manager
- Food Services Director
- School Support Officer
- Superintendent
- School Board of Directors
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Matters Involving Maintenance Concerns, Facility Damage, Buildings and Grounds Concerns
Follow the order of communication below to resolve the problem or answer your questions most effectively.
- Building Engineer
- Buildings and Grounds Director
- Building Principal
- Superintendent
- School Board of Directors